Support

We support SimApp to help you be successful in using this software. We can help you with installation and use of SimApp features.  Our products come with one year of support as stated below.  Licensed users may download all minor product enhancements and revisions (2.x) from our site -- in fact, this is a requirement prior to contacting support.  There may be new major releases with new functionality (x.0)  These releases will be available for sale as upgrades.

Support Subscription - This covers email support, download of minor releases and use of all online resources for a period of one year.

Questions about developing models for a particular problem or troubleshooting models may be beyond the scope of our support subscriptions. Please contact us for a quote if you have special needs such as advanced training or consulting.

Forum

Our user forum has three functions:

1. For users and our staff to answer questions that may not be answered elsewhere and to help us constantly improve our offerings.
2. To share knowledge and models of our user community for particular applications.   We hope you will enjoy productivity increases as you leverage the work of others, and that you connect with users of similar interests.  You can post whitepapers describing your simulation and SimApp files that others can use.
3. To offer a marketplace where SimApp users can promote links to their complementary products and services

Downloads

For updates and upgrades you need a valid user name and password. If your are a SimApp customer you can request your credentials here. You will receive the key by email after your request is checked.
To download the manual in pdf format right-click the link and choose "Save link as...".
For reading and printing the manuals you need Acrobat Reader.

FAQ

What should I do prior to contacting support?

1. Please ensure that you have the latest revision of SimApp.  You can find the current revision in the first screen when you launch the application, or from the main menu "?", About.  Download the latest version above, if there is a newer version.
2. Search the forum to check if your problem was already discussed
3. If this does not resolve your question and the problem is of common interest, please make a posting in the appropriate section of the forum.
   If you have a personal question that is not of common interest, please contact us here.

When should I choose SimApp versus other simulation software?

SimApp is ideal when you are examining a subsystem that has significant dynamic issues. For example, the system you are controlling requires high performance, or is exhibiting an issue like a resonance or instability. SimApp is also excellent for simulating systems that cross different engineering disciplines. If you are working on a discrete process problem, for example, and a motor/controller subsystem can be viewed as a black box, there are probably other packages in the market that would be better for you. You may find these packages are more complex and expensive.

Will you develop additional features for SimApp?

Over time we will develop additional features for SimApp based on our customers' requests. Please fill in the feedback form or use the forum to help us prioritize developments. We are dedicated to simple, inexpensive, yet capable solutions for dynamic modeling.